— Work experience and tools of the trade
Experience designer on Ops Interactive, a fast growing global product and experience team that creates digital solutions for Accenture Operations and aids pre-sales with art of the possible design work.
I do all types of work under the UX umbrella from research to hi-fidelity interactive prototypes. I also focus on the education and importance of UX methodologies both within our group and to outside stakeholders.
Currently working on creating custom UX deliverable templates and UX/UI Design Curriculum for our team.
Championed for UX process while handling product design work from initial concept through high fidelity designs ready for engineers to implement.
Collaborated with operations management to create surveys, calendar automation, and built external web portal to improve on-boarding process.
Redesigned internal platform features that lead to reduced user error.
— Skills
Prototyping
Interviewing
User Personas
Journey Maps
Usability Testing
Heuristic Evaluations
Site Maps
User Flows
Web Analytics
Management
Presentations
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— Tools